Firstly, everyone is a Customer! And everyone needs Customer Service.
You might assume, from what you hear online and via your society that Customer Service is an easy career but no career is easy; you need persistence, knowledge and willingness to learn in order to succeed in your career in Customer Service.
With the Jobzella guide on how to start a successful career in Customer Service, you will discover the many roles and requirements for a career in Customer Service but first you need to understand a key differentiation within the industry.
There are two main areas of customer service, physical and virtual.
The physical area is where a customer service executive/agent or manager is located at a certain location where there is a flow of customers coming in that might need assistance; this could be a hotel, a bank, a store or any other location.
The virtual area is when you both guide and help customers either via the phone or via the internet (live chatting or email).
The general hierarchy within a Customer Service Department is as follows:
Customer Advisor
The Customer Advisor job description needs you to be a talkative person, you need to have the ability to express yourself as well as listen to a customer’s exact needs or questions. As a customer advisor you are there to help out when customers are confused, lost or enquiring about a certain product or service within your company.
Whether you are physically there or virtually you will also need to know everything about your company in order to promote it, have a general understanding of your products and services in order to point customers towards to what might suit them. You will also need to sometimes to refer them to a senior or another team member in case of complaints.
Customer Service Assistant
A Customer Service Assistant job description includes providing help and advice when you can; it also revolves around the desire to make sure that every customer leaves the store satisfied and happy.
You will be present on site (physically or virtually) to answer questions, offer information and interact with each and every customer.
Remember you need to have a quiet easy going attitude with a smile on your face, you must be presentable and ready to handle pressure.
Customer Service Executive/ Customer Service Agent
This typically denotes a job where you answer customers’ questions, complaints and inquiries via the phone or via email. One thing we can assure you about this job, it is never boring. You will be faced with a new challenge everyday, which means you must have the ability to control your temper and function well under pressure.
You will need to have an extensive knowledge of your company’s products and services and learn how to spot a customer’s need or question in the least amount of minutes possible. You need to have a nice attitude and a creative thinking approach in order to make an angry customer at ease. You must never take it personally and you must take every customer’s complaint or case as your own and strive to handle it in the best way possible.
Want to learn more? Explore Jobzella’s Guide on Why You Want to Work as a Call Center Agent.
Apply to jobs that match your dreams and skills, send us your Jobzella profile link and the job(s) links using #GetMeHired and we will help you start your career in Customer Service today. You can find us on Jobzella, Facebook, Twitter, Instagram, YouTube and Pinterest.
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