Jobzella Blog
No Result
View All Result
subscribe rss Subscribe to RSS
  • Businesses
    • Management
      • Management Trends
    • HR
    • Online Recruitment
  • Professionals
    • Personal Growth
      • Leadership
    • Branding
    • Career Advice
    • Education&Courses
    • Events
    • Getting Hired
    • Interviews
Subscribe to Newsletter
  • العربية
Jobzella Blog
  • Businesses
    • Management
      • Management Trends
    • HR
    • Online Recruitment
  • Professionals
    • Personal Growth
      • Leadership
    • Branding
    • Career Advice
    • Education&Courses
    • Events
    • Getting Hired
    • Interviews
Subscribe to Newsletter
  • العربية
Jobzella Blog
Home Professionals Career Advice

Where to Start a Career in Customer Service

Jobzella by Jobzella
January 10, 2016
in Career Advice, Professionals
Reading Time: 3 mins read
0
SHARES
20
VIEWS
Share on FacebookShare on Twitter

Firstly, everyone is a Customer! And everyone needs Customer Service.

You might assume, from what you hear online and via your society that Customer Service is an easy career but no career is easy; you need persistence, knowledge and willingness to learn in order to succeed in your career in Customer Service.

Related articles

Fresh Graduate? Discover the Best Jobs and Career Programs in Egypt 2025

One Conversation That Could Change Your Salary — Are You Ready to Have It?

With the Jobzella guide on how to start a successful career in Customer Service, you will discover the many roles and requirements for a career in Customer Service but first you need to understand a key differentiation within the industry.

There are two main areas of customer service, physical and virtual.

The physical area is where a customer service executive/agent or manager is located at a certain location where there is a flow of customers coming in that might need assistance; this could be a hotel, a bank, a store or any other location.

The virtual area is when you both guide and help customers either via the phone or via the internet (live chatting or email).

The general hierarchy within a Customer Service Department is as follows:

Customer Advisor

The Customer Advisor job description needs you to be a talkative person, you need to have the ability to express yourself as well as listen to a customer’s exact needs or questions. As a customer advisor you are there to help out when customers are confused, lost or enquiring about a certain product or service within your company.

Whether you are physically there or virtually you will also need to know everything about your company in order to promote it, have a general understanding of your products and services in order to point customers towards to what might suit them. You will also need to sometimes to refer them to a senior or another team member in case of complaints.

Customer Service Assistant

A Customer Service Assistant job description includes providing help and advice when you can; it also revolves around the desire to make sure that every customer leaves the store satisfied and happy.

You will be present on site (physically or virtually) to answer questions, offer information and interact with each and every customer.

Remember you need to have a quiet easy going attitude with a smile on your face, you must be presentable and ready to handle pressure.

Customer Service Executive/ Customer Service Agent

This typically denotes a job where you answer customers’ questions, complaints and inquiries via the phone or via email. One thing we can assure you about this job, it is never boring. You will be faced with a new challenge everyday, which means you must have the ability to control your temper and function well under pressure.

You will need to have an extensive knowledge of your company’s products and services and learn how to spot a customer’s need or question in the least amount of minutes possible. You need to have a nice attitude and a creative thinking approach in order to make an angry customer at ease. You must never take it personally and you must take every customer’s complaint or case as your own and strive to handle it in the best way possible.

Want to learn more? Explore Jobzella’s Guide on Why You Want to Work as a Call Center Agent.

Apply to jobs that match your dreams and skills, send us your Jobzella profile link and the job(s) links using #GetMeHired and we will help you start your career in Customer Service today. You can find us on Jobzella, Facebook, Twitter, Instagram, YouTube and Pinterest.

Stay tuned and subscribe to Jobzella’s blog to learn more about what it means to work in different careers.

Looking for Customer Service Jobs?, Start your Job Search on Jobzella NOW!

Tags: hot jobsJob SearchTop Jobs
Jobzella

Jobzella

Related Posts

Fresh Graduate? Discover the Best Jobs and Career Programs in Egypt 2025

Fresh Graduate? Discover the Best Jobs and Career Programs in Egypt 2025

by Ahmad Samir
May 6, 2025
0

Fresh Graduate Jobs and Training Programs in Egypt for 2025: Your Ultimate Career Starter Guide Are you a fresh graduate wondering how to break into the...

One Conversation That Could Change Your Salary — Are You Ready to Have It?

One Conversation That Could Change Your Salary — Are You Ready to Have It?

by Ahmad Samir
April 27, 2025
0

Why Negotiating Your Salary Matters More Than You Think When annual reviews roll around, many employees sit quietly, hoping their hard work will be noticed.But hoping...

Is My CV Good Enough or Does It Need an Update?

Is My CV Good Enough or Does It Need an Update?

by Ahmad Samir
April 6, 2025
0

The Ultimate Checklist for Job Seekers to Review Their Resume Like a Pro One of the most common questions job seekers ask themselves is:“Is my CV...

100 Questions & Answers About Workplace Issues & How to Fix Them

100 Questions & Answers About Workplace Issues & How to Fix Them

by Ahmad Samir
February 26, 2025
0

Introduction: Been There, Done That! Ever had a boss who makes you question your career choices? A co-worker who thinks your desk is their personal hangout...

8 High-Paying Skills That Will Boost Your Income in 2025 (And Where to Learn Them for Free!)

8 High-Paying Skills That Will Boost Your Income in 2025 (And Where to Learn Them for Free!)

by Ahmad Samir
February 24, 2025
0

Why Settle for Less? Upgrade Your Skills and Your Bank Account! The job market in 2025 is evolving faster than ever. Automation, AI, and digital transformation...

Next Post

Understanding Harassment in the Workplace- PART I

How to Deal With Sexual Harassment at Work

internships

Getting Started: Why Fresh Graduates Need Internships?

Please login to join discussion

CATEGORIES

TAGS

BPO business career Career Advice career coaching career fairs career shift career tips coronavirus corporate Social Responsibility COVID-19 Dream Job employment services fair Fresh Graduates Hiring Agencies HR human resources Interview Interviews IT outsourcing job fair Job Hunting Jobs Job Search jobzella jobzella Jobzella's career fair Leadership Management Marketing offshoring Online Courses outsourcing Outsourcing Services outsourcing trends Recruitment work التعهيد والإسناد جوبزيلا فعاليات ملتقى الوظائف ملتقى جوبزيلا المهني وظائف وظائف مبيعات

Subscribe to our News feed

Enter your email address:

Jobzella Blog

RSS Subscribe to our RSS feed

© 2024 Jobzella.com

  • Businesses
    • Management
      • Management Trends
    • HR
    • Online Recruitment
  • Professionals
    • Personal Growth
      • Leadership
    • Branding
    • Career Advice
    • Education&Courses
    • Events
    • Getting Hired
    • Interviews

© 2024 Jobzella.com